Terms and conditions

1. Seminar fee

Unless otherwise agreed, the seminar fee includes:

a) use of a seminar room in Mariahilfer Straße 109, 1060 Vienna;

b) provision of equipment as required for the seminar (beamer, sound technology and presentation devices; please note that any notebooks required must be provided by the participants themselves);

c) seminar documents as required and useful for the actual training.

The seminar fee applies to the given maximum number of participants as mentioned in the offer and/or seminar description. If participants do not attend, this will not entitle to a price reduction.

2. Seminar preparation

Intomedia’s seminar organisation will gather any information on topics and participants, as well as any other information conducive to the training’s quality and efficiency. In addition, the fee includes the time spent by the trainer to prepare for the topics and issues indicated by you, provided this has been agreed in the offer and is useful for the seminar.

3. Travelling expenses and accommodation costs for training courses held at a venue of your choice

a) If you prefer the training course not to be held at Intomedia’s premises, the actual travelling expenses, as well as expenses for board and lodging for your trainer(s), will be added to the fee given (airfare, taxi or official mileage allowance, parking fees).

b) A successful seminar includes appropriate technical equipment in the seminar rooms. We would be happy to assist you with organising it. We would also be happy to help you in any other way, be it to recommend hotels or provide checklists for seminar rooms.

Please note however that our trainers may cancel any seminars on the spot if seminar conditions are unsuitable (at the full cancellation fee). This is exclusively done to maintain the quality of our seminars.

4. Journey times

We are also happy to come to you. This is why we include up to two hours of travelling time in each direction in our fee. If it takes longer than that, we will charge € 150 per additional commenced hour and person.

5. Weekend and holiday surcharge

If you are too busy during the week, at your request we can also provide our seminars on Saturdays or Sundays or on public holidays. In this case we charge a fixed surcharge of      € 700 a day.

6. Changes

It may happen, even if it does not happen very often, that the trainer agreed must cancel the training at short notice (e.g. for health reasons). In this case we will provide another trainer, with your agreement. We will of course guarantee you the same high quality as described in our offer.

7. Copyright

All seminar documents and any visualisations are intended for your own personal use (i.e. you are not allowed to use them as a trainer for commercial purposes).

Any documents provided by us during a seminar or work on a project shall always remain Intomedia’s intellectual property. Any other use, even if only within your company, shall without exception require our prior written consent.

8. Our principle of trust

Our trainers are bound to absolute secrecy, which also includes any personal incidents of course.

Due to this principle of confidentiality, please accept that we do not provide any information to clients on either behaviour or progress made by individual participants. If you wish to be informed, all seminar participants must be made aware of this by you and us in advance.

This is the only way to stay trustworthy, both to the inside and the outside.

9. Payment Terms

9.1 Payment Terms for Training and Coaching Services
Our invoices are due upon receipt, meaning payable within 8 days net. In the event of late payment by the client, default interest at a rate of 10% per annum may be charged. In such cases, a payment reminder will also be issued, for which Intomedia may charge a processing fee. If the reminder is unsuccessful, Intomedia may engage debt collection agencies or legal counsel to recover the outstanding amount. The client is obliged to reimburse all costs necessary for appropriate legal enforcement. All prices stated in our program, price lists, and offers are exclusive of the statutory value-added tax applicable under Austrian law.

9.2 Payment Terms for Courses
Upon registration for a course, 50% of the participation fee will be invoiced and is due immediately. The remaining balance will be invoiced no later than one month prior to the start of the course and is also due upon receipt. In the event of late payment, the same conditions as set out in clause 9.1 shall apply.

10. Cancellation Terms

We understand that there are often valid reasons for cancellations or rescheduling. As you would expect from us, we will of course seek to find appropriate solutions.

10.1 Cancellation Terms for Training and Coaching Services
The following cancellation terms, which you accept upon placing your order, apply:

• Cancellations or rescheduling up to 28 calendar days before the seminar are free of charge.
• Cancellations or rescheduling between 28 and 21 calendar days before the seminar will incur 50% of the total fee.
• Cancellations or rescheduling within 21 calendar days before the seminar will incur 100% of the total fee.
• The invoiced amount is due immediately upon receipt of the invoice without deduction. The same applies to cancellation fees in the event of cancellation or rescheduling.

10.2 Cancellation Terms for Courses

For courses, the following cancellation terms apply in deviation from clause 10.1:

• Registration becomes binding once the participant has confirmed their participation in writing (either handwritten or electronically).
• The participant may withdraw from the contract free of charge within 14 days from the date of confirmation, without providing any reason. After this period, free cancellation is no longer possible. Due to the closed format of the course and a defined minimum and maximum number of participants, the full participation fee will be charged in such cases, regardless of actual attendance.
• It is possible to nominate a substitute participant at no additional cost up to 14 days before the start of the course. The substitute must have a comparable position and level of experience to the originally registered participant.
• The organizer reserves the right to cancel the course if there are insufficient registrations. In this case, any participation fees already paid will be refunded in full.

11. Place of jurisdiction

We, the Intomedia Medientraining GmbH, shall be bound and committed to all of the above general terms and conditions as soon as you place your order.

You, the client, fully agree to these conditions by your written confirmation of the order, except if we expressly agreed with you otherwise on a case-by-case basis in writing. If we cannot reach a consensus on a disagreement – which we would aim for – the place of jurisdiction shall be the competent court in Vienna.

12. General Terms and Conditions for Consulting Projects

12.1. Prices and Services

All services are based on our respective valid offers. All prices are non-binding and quoted exclusive of applicable statutory VAT.

12.2. Invoicing and Payment Terms

Upon engagement, an agreed advance payment of 50% of the total project fee will be invoiced. All invoices are payable immediately without deduction. Expenses and disbursements will be invoiced as incurred. In the event of late payment, all reminder and collection costs as well as standard bank interest will be charged. For international bank transfers, all transaction fees shall be borne by the recipient of the invoice.

12.3. Cancellation and Rescheduling

Unless otherwise agreed, the contract may be cancelled by either party with a notice period of 30 days to the end of a calendar month. The right to extraordinary termination for good cause remains unaffected. In the event of cancellation after engagement but prior to full delivery of the consulting services, project phases that have already commenced will be charged in full in accordance with the agreed contractual terms. Project phases not yet commenced will be invoiced at 50%. These amounts will be offset against the initial 50% advance payment, where applicable. Any cancellation or rescheduling must be made in writing.

12.4. Price Adjustment

For ongoing consulting projects, the Intomedia contractual partner reserves the right to adjust prices for services not yet invoiced after conclusion of the contract. Such adjustments will be based on the Harmonised Index of Consumer Prices (HICP).

12.5. Travel and Accommodation Expenses

For consulting projects, the client shall bear all costs for travel, accommodation, and meals of the consultants. The choice of means of transport remains at the discretion of the consultants, with due consideration given to efficient and cost-effective travel arrangements.

12.6. Client Cooperation Obligations

The client shall provide all information and documentation required for the performance of the services in a timely and complete manner. The client shall appoint a contact person responsible for coordination of the project.

12.7. Intellectual Property

All intellectual property rights to work results created (such as reports, analyses, expert opinions, etc.) shall remain with the contractor. Such work results may only be used for purposes covered by the contract, both during and after termination of the contractual relationship. Any reproduction or distribution requires the explicit consent of the contractor.

12.8. Non-Solicitation

The client agrees not to directly or indirectly solicit, employ, or otherwise engage any employees or consultants of Intomedia. For each violation of this non-solicitation clause, a contractual penalty of EUR 25,000 shall apply. Payment of the penalty does not release the client from compliance with this obligation.

12.9. Data Protection

Personal data required for the conclusion of a contract will be provided by the client and stored for the purpose of business processing, but will not be disclosed to third parties. All personal data of the client, its employees, and representatives will be treated confidentially and protected against unauthorized access. Client data may be shared with third parties where necessary for the execution of the contract or provision of services.

12.10. Liability

The consultant’s liability is limited to intent and gross negligence. Liability for slight negligence is excluded to the extent permitted by law.

12.11. Place of Jurisdiction

The competent court at the registered business location shall have jurisdiction over all disputes. By accepting our offer, the client agrees to these terms in full, unless otherwise expressly agreed in writing.

04 May 2026